Hp deskjet 6980 printer offline
I genuinely hope the issue gets resolved without hassles and the unit works great. Please try a different browser like google chrome to print.Please reset the browser and check by printing again.Have you tried a different browser to print?.It is a genuine pleasure to share this platform with you.įor better clarity and to assist you better, I’d require more information regarding this: You are a privileged HP customer and we value your relationship with HP greatly. Fabulous diagnosis and troubleshooting as well before posting. I will be delighted to assist you.Ĭommendable assessment of the issue. I understand that you have issues printing emails. Welcome to the HP Community! A very good day to you. "The software required for your printer could not be installed" I then went to the Programdata and deleted all files under the Hewlett Packard folder.Īfter all that, I tried your link out again, and again I got the same message. Could this be my problem? Also there were more Microsoft files in there that I was afraid to delete.
HP DESKJET 6980 PRINTER OFFLINE DRIVER
It said "Unable to remove.the specified driver is currently in use." ? I don't know how or why it is in use. There was a HP D110 file in there that I could not delete. I typed in "printui.exe /s" and deleted one HP file. I did not see anthing that said "unknown device." I deleted all the HP files from the print queue, but left some that said "Microsoft to PDF" and "Microsoft XPS" because I wasn't sure if I should or not. In the Device Manager, I deleted all entries in printer tab and the imaging devices. I then removed the 4520 from the "Devices and Printer" and then restarted the computer. However, there was some files on my old HP Photosmart D110 printer. Again, in the Programs and Features, there was mention of the HP 4520. I went through all the steps you gave me.